Entry-level IT support portfolio focused on Microsoft 365, Entra ID, Active Directory user support, Windows troubleshooting, help desk ticketing, read-only PowerShell support checks, and clear technical documentation.

My projects are built to show practical support habits: gather evidence, document clearly, communicate with users, follow safe troubleshooting steps, and know when to escalate.

1. Microsoft 365 / Entra ID Admin Lab
2. Active Directory User Support Lab
3. Help Desk Homelab
4. osTicket Help Desk Lab
5. Windows Command-Line Troubleshooting Lab
6. PowerShell Help Desk Automation Toolkit

Short, honest writeups of what each project demonstrates for an IT support role. These are labs, simulated support workflows, and portfolio projects — not professional production work.

• IT Support Case Studies (index)
• Microsoft 365 / Entra ID User Support Lab
• Active Directory User Support Lab
• Help Desk Homelab — Windows Domain Support
• osTicket Help Desk — Ticket Lifecycle
• Windows Command-Line Troubleshooting Lab
• PowerShell Read-Only Help Desk Checks

Microsoft 365 and Entra ID support lab showing user onboarding, group access, license assignment/removal, password resets, sign-in block/restore, authentication methods review, offboarding, Microsoft Graph PowerShell, CSV audit reports, screenshots, and support tickets.

Active Directory user support lab using Windows Server, AD DS, DNS, domain join, OUs, users, groups, RDP, password resets, account unlocks, account disable/enable, provisioning, screenshots, and ticket-style documentation.

Windows help desk homelab with VirtualBox, Windows Server 2022, Windows 11, Active Directory, domain login, shared folders, mapped drives, Group Policy basics, troubleshooting scenarios, screenshots, and documented ticket writeups.

Completed ticketing-system lab using osTicket in a local Docker environment. Includes realistic support tickets, internal notes, user replies, ticket categorization, resolution tracking, screenshots, and help desk workflow documentation.

Windows troubleshooting lab using ipconfig, ping, tracert, nslookup, systeminfo, tasklist, and netstat, with privacy-cleaned outputs, screenshots, and support notes.

Read-only PowerShell toolkit for Level 1 help desk checks: system information, disk space, network connectivity, local users, event log errors, and support report generation with screenshots and documentation.

Azure networking fundamentals lab using Windows and Linux VMs, Wireshark, ICMP, SSH, DNS, DHCP, RDP, and Network Security Group rule testing to document connectivity troubleshooting.

Help desk workflow demo that shows ticket triage, escalation awareness, knowledge base matching, troubleshooting checklists, technician notes, user response drafting, screenshots, and tests. Included as a support-workflow project, not as the main focus.

Local-first email cleanup assistant using Telegram control, AI-assisted classification, safety gates, audit logs, and reversible Gmail Trash actions. Included as a supporting automation project.

• Microsoft 365 and Entra ID user support
• Active Directory user, group, OU, and account support
• Windows troubleshooting and command-line diagnostics
• Help desk ticket documentation and user communication
• osTicket ticket intake, categorization, notes, replies, and resolution tracking
• Read-only PowerShell support checks and reporting
• Networking fundamentals: DNS, DHCP, ICMP, RDP, SSH, and firewall rules
• Screenshot-based documentation and case-study writing
• Practical AI-assisted workflow use as a support productivity tool

• Google IT Support Professional Certificate
  Foundational training in troubleshooting, customer support, operating systems, networking, system administration, and security basics.

• CourseCareers IT course completed
  Practical IT support training focused on entry-level help desk readiness and support workflow fundamentals.

• Entry-Level IT Support Specialist
• Help Desk Technician
• Remote Help Desk Technician
• Technical Support Specialist
• Desktop Support Technician
• Junior Microsoft 365 Support
• Service Desk Analyst
• Cloud Support Associate

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